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PROGRAM MANAGEMENT | WORKFORCE DEVELOPMENT | OPERATIONS
Designed a structured annual staff development and readiness program to strengthen employee skills, operational consistency, emergency preparedness, and team coordination across multi-program recreation organization.
4
4
Training Days
10+
10+
Core Training Topics
4
4
Program Areas
1
1
Annual Readiness Program
The Challenge
The Challenge
Staff development needed to go beyond one-time onboarding or individual training sessions. The organization needed a repeatable annual framework that could reinforce core skills, prepare employees for emergency situations, improve operational consistency, and create opportunities for team development and scenario-based practice.
My Role
My Role
Project Lead
Designed and structured the annual staff development program, including training priorties, session topics, readiness activities, scenario-based exercises, and the overal four-day program framework.
Approach
Approach
Identify Development Priorities
Established core training areas based on operational needs, staff readiness, safety, customer service, and team development.
Build the Annual Framework
Structured the program across four training days, creating a repeatable annual development cycle.
Develop Practical Training Content
Included teaching techniques, assessment, emergency response, facility safety, customer service, communication, and teamwork.
Incorporate Scenario-Based Practice
Built realistic exercises around emergency response, customer service situations, and team coordination so staff could practice applying concepts.
Connect Training to Operational Readiness
Designed the program to reinforce the skills and behaviors staff need to operate safely, consistently, and effectively.
Framework Highlights
Framework Highlights
Teaching & Assessment - instructional techniques, lesson planning, and assessment methods
Emergency Preparedness - emergency response, first aid, CPR/AED, and scenario-based practice
Facility Operations & Safety - facility procedures, safety expectations, and operational readiness
Customer Service & team Coordination - communication, conflict resolution, teamwork, and leadership
Practical Application - scenario-based exercises designed to reinforce real-world decision-making
Impact
Impact
Created a repeatable annual framework for developing staff skills and maintaining operational readiness across multiple program areas. By combining structured instruction with practical scenarios and team-based exercises, the program provides a consistent foundation for staff development, safety, and day-to-day operational performance.
Skills Demonstrated
Program Management | Workforce Development | Training & Development | Operations Management | Program Design | Process Development | Team Development | Scenario-Based Training
Project Deliverables
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