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RISK MANAGEMENT | OPERATIONS | EMERGENCY PREPAREDNESS
Developed an operational emergency preparedness framework establishing response procedures, staff responsibilities, communication protocols, and continuity planning across a wide range of facility risks.
26
26
Pages of Operational Procedures
15+
15+
Emergency Scenarious Addressed
4
4
Core Response Areas
1
1
Integrated Emergency Framework
The Challenge
The Challenge
Emergency situations in a public recreation facility can vary signifcantly, from medical and water emergencies to sever weather, facility disruptions, missing persons, and external threats. Staff needed a clear, accessible framework defining what to do, who was responsible, how information should be communicated, and how operations should be managed during and after an emergency.
My Role
My Role
Project Lead
Developed and organized the emergency preparedness framework, defining response procedures, staff responsibilities, communication protocols, and operational continuity processes accross multiple emergency scenarios.
Approach
Approach
Identify Emergency Scenarios
Developed procedures covering medical, water, land, chemical, environmental, weather, security, and facility emergencies.
Define Roles & Responsibilities
Established responder responsibilities and clarified how staff should coordinate during an emergency.
Build Response Procedures
Created step-by-step response protocols for individual emergency scenarios, including escalation, evacuation, communication, documentation, and recovery actions.
Establish Communication Protocols
Defined how staff communicate during emergencies and how leadership, emergency services, patrons, and the public are notifed.
Support Operational Continuity
Included procedures for facility closures, weather disruptions, power outages, water damage, stranded persons, and reopening considerations.
Framework Highlights
Framework Highlights
Established designated staff roles and emergency response responsibilties.
Created scenario-specific procedures for medical, water, land, chemical, weather, security, and facility emergencies.
Incorporated evacuation, lockdown, communication, documentation, and escalation procedures.
Built preparedness and response protocols for severe weather, including earthquake, heatwave, high winds, lightning, wildfire/smoke, and winter storms.
Included operational continuity procedures for facility closure, power outages, water damage, and other disruptions.
Impact
Impact
Created a centralized operational framework that gave staff a consistent reference for responding to emergencies, coordinating responsibilites, communicating with leadership and emergency services, documenting incidents, and supporting safe facility operations and continuity.
Skills Demonstrated
Risk Management | Emergency Preparedness | Operations Management | Process Development | Policy & Procedure Development | Crisis Communication | Operational Continuity | Staff Coordination
Project Deliverables
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